Frequently Asked Questions
Everything buyers and distributors ask about our magnetic car mounts, wireless chargers, OEM/ODM service, shipping and warranty. Can’t find your answer? Reach us at the bottom.
Products & Compatibility
Are your phone mounts MagSafe compatible? +
Yes. Our magnetic mounts snap directly onto MagSafe iPhones (iPhone 12 and newer). For non-MagSafe phones and most cases we include a magnetic ring/sticker so any device locks on securely. We also offer Halo-ring and built-in magnetic cases as add-ons.
What surfaces do the mounts stick to? +
Our vacuum-suction and adhesive mounts hold on smooth, non-porous surfaces, including:
- Glass (windshield, mirror, window)
- Metal & painted dashboard
- Leather, plastic, wood, tile & stone
- Smooth walls and desks
Avoid rough, textured or curved surfaces for the strongest hold. For textured dashboards we recommend the air-vent or adhesive-base models.
Will the mount stay put on rough roads and in hot weather? +
Yes. The vacuum base creates a strong seal and the magnetic head holds firmly — it stays put on bumpy roads and in full sun. For maximum security, mount on a clean, smooth surface and press for 2–3 seconds to lock the seal.
Do you supply wireless charging mounts? +
Yes. We offer magnetic wireless chargers (up to 15W), combined mount + charger models, and a full range of vent, dashboard, desk-stand and bike mounts. Browse the full lineup on our All Products page.
Orders & Wholesale
What is your minimum order quantity (MOQ)? +
Standard MOQ is 50–100 pcs per model for mixed wholesale; lower quantities are available for sample orders. Tell us your target models and volumes and we’ll quote the best price tier.
Can I customize with my own brand (OEM / ODM)? +
Yes. We provide OEM/ODM service: logo printing, custom packaging, color options, and new-mold development for eligible volumes. Share your brand guidelines and we’ll prepare a customization plan and quote.
How do I get a wholesale quote? +
Email HI@carmountsupply.com or message us on WhatsApp/WeChat at +86 188 2556 8691 with the models, quantities and destination country. We reply with pricing within 24 hours.
Do you provide samples? +
Yes, sample orders are available at a small cost. Sample fees are often deductible from your first bulk order — just mention it when you request your quote.
Shipping & Payment
How long does shipping take? +
In-stock items are typically dispatched within 1–3 business days and delivered within 3–9 business days depending on your location. Production lead time for customized/OEM orders is usually 10–20 days. Once your order ships, you’ll receive a tracking number by email so you can follow delivery every step of the way.
Do you ship worldwide? +
Yes. We ship globally via express (DHL / UPS / FedEx) and by air or sea freight. Tell us your port/country and we’ll recommend the most cost-effective method and quote freight accordingly.
What payment methods do you accept? +
We accept T/T bank transfer, Western Union, and major cards / PayPal for samples. For bulk orders we typically confirm terms such as 30% deposit and 70% before shipment — exact terms are stated in each quote.
Warranty & Returns
What is your warranty policy? +
We offer a 12-month warranty. If a unit does not work as expected, we repair or replace it. For bulk claims we can arrange replacements with your next shipment to save time and freight.
What is your return / refund policy? +
If an order isn’t right for you, we handle returns or exchanges within 30 days of receipt for quality issues. Contact us with photos of the issue and we’ll resolve it quickly.
What certifications do your products have? +
Our factory is audited and products are RoHS, CE and FCC compliant. Relevant documentation is provided with each shipment to support customs clearance and market compliance.
Still have a question?
Tell us what you need — models, quantity, and destination — and we’ll reply with answers & pricing within 24 hours.